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COVER
STORY - September
2001
by Adam Bruns
Sidebar-
Here
to Serve
The growth of the support and services sector in 2000 was
driven primarily by the hubs of Greater Louisville and
Northern Kentucky
A
grand total of 79 non-manufacturing firms located or
expanded in Kentucky in 2000, creating 11,147 jobs and
investing $191,482,041 in land, facilities, equipment and
payroll.
Among
projects making headlines were a number of high-tech
firms in Louisville, as the city pursues its quest to
build the sector on eMainUSA and other avenues.The
$5.8-million Internet service center expansion by
Patrion, a subsidiary of HealthEssentials Solutions,
Inc., will add 290 employees as a result. The firm is
just one of so many health-related enterprises in
Louisville to join Greater Louisville Inc.’s Health
Enterprises Network last year, established to promote
every facet of healthcare enterprise attraction.
In
fact, a full 33 of the 79 new or expanding
support/service firms are in Louisville, in large part
because of UPS. The next-highest concentration was
Northern Kentucky, with eight firms. Such a
solutions-oriented mix would naturally lead to increased
traffic in logistics and trucking operations, as well as
other related spin-off activity.
“We
don’t track trucking firms, but it’s a logical
assumption that there would be more trucking
activity,” says James Navolio, Commissioner of
Business Development with the State Cabinet for Economic
Development. “Whether there are more firms or not,
one thing we do obviously track is UPS.”
UPS
employs around 16,000 people now, with plans to add 6,000
more. Meanwhile, a bevy of new call centers continue to
make Kentucky their home. Navolio points out some crucial
differences in the types of call center however, and
which ones the state is actively recruiting.
“The
people that bug you at seven o’clock when
you’re eating dinner, we do not actively recruit
those kinds of businesses,” he explains. “What
we do recruit are projects like the Cingular Wireless
center that just ended up in Ashland and already has 500
people working there. That’s a service center, those
are higher-quality jobs.”
The
number of new and expanded non-manufacturing firms is a
mere fraction of the number of new and expanded
manufacturing firms (less than a tenth). The key to their
success, however, may lie not just in expanding their own
numbers, but in how much they interact with each other
and with the hundreds of manufacturing firms on that
bigger list.
Adam
Bruns is associate editor of The Lane Report.
editorial@lanereport.com
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Issue
Kentucky
New and Expanding
Non-Manufacturing Industries (2000)
NEW
MANUFACTURING FIRMS
| COUNTY
(CITY) |
COMPANY |
EMPL. |
INVESTMENT
$ |
PRODUCT |
| Boone
(Erlanger) |
Dana
Corporation |
30 |
600,000 |
Divisional
Headquarters |
| Boone (Erlanger) |
DBA Direct, Inc. |
25 |
240,044 |
Data Management Service |
| Boone
(Hebron) |
Gap,
Inc. |
853 |
6,700,000 |
Distribution |
| Boone (Burlington) |
Rapid Transit Technology, Inc. |
25 |
2,142,000 |
Data Center |
| Boyd
(Ashland) |
Alltech |
300 |
|
Telecommunications
network services |
| Boyd (Ashland |
Applied Card Systems |
500 |
8,250,000 |
Credit card/banking service center |
| Bullitt
(Shepherdsville) |
Computer
Service Express Corp. |
35-100 |
2,500,000 |
Computer
service |
| Bullitt (Shepherdsville) |
Illuminations.com, Inc. |
150 |
3,000,000 |
Distribution center |
| Christian
(Hopkinsville) |
Faultless
Caster |
23 |
200,000 |
Shipping
& distribution |
| Christian (Hopkinsville) |
Wal-Mart Stores East, Inc. |
480-960 |
9,600,00 |
Distribution |
| Fayette
(Lexington) |
A
& W Restaurants, Inc. |
95 |
1,900,000 |
Corporate
headquarters & warehousing |
| Fayette (Lexington) |
IBM |
300 |
8,200,000 |
Office; data services |
| Franklin
(Frankfort) |
GovernmentFirst.com |
55 |
800,000 |
Internet
service center |
| Graves (Mayfield) |
CDG Management |
200 |
1,000,000 |
Call Center |
| Hardin
(Elizabethtown) |
UPS
e-Logistics, Inc. |
528 |
12,785,422 |
Distribution/warehousing |
| Jefferson (Louisville) |
bCatalyst |
12-100 |
650,000 |
Business accelerator & venture
capital company |
| Jefferson
(Louisville) |
Blue
Fin Technologies |
86 |
591,000 |
Computer
service center |
| Jefferson (Louisville) |
Cyberswap Inc. |
125 |
2,500,000 |
Headquarters, distribution &
management |
| Jefferson
(Louisville) |
eMergINT
Technologies |
35 |
1,007,500 |
Internet
Technological service center |
| Jefferson (Louisville) |
Global Sports, Inc. |
320 |
6,400,00 |
Distribution/fulfillment center |
| Jefferson
(Louisville) |
Kaufman
Supply |
25 |
1,00,000 |
Distribution |
| Jefferson (Louisville) |
Loctite Corporation |
65-98 |
1,300,000 |
Distribution |
| Jefferson
(Louisville) |
PDC/Fleet
Pride |
6 |
2,174,000 |
Distribution |
| Jefferson (Louisville) |
Rehab Designs of America Corp. |
40 |
724,800 |
Corporate office & billing
center |
| Jefferson
(Louisville) |
South
Central Pool |
5 |
550,000 |
Distribution
Supply |
| Jefferson (Louisville) |
T A Edison Corp. |
36 |
391,000 |
Service center & headquarters |
| Jefferson
(Louisville) |
Webwide
Insurance |
50 |
1,000,000 |
Customer
service center |
| Jefferson (Louisville) |
William M. Mercer |
150 |
4,800,000 |
Data center |
| Johnson
(Paintsville) |
CDG
Management |
200 |
1,000,000 |
Call
center (outbound) |
| Kenton (Erlanger) |
Interactive Marketing Echnology |
99-112 |
1,980,000 |
Computer service center |
| Leslie
(Hyden) |
Image
Entry, Inc. |
100 |
385,415 |
Data
processing facility |
| Muhlenberg (Central City) |
CDG Managment, LLC |
100 |
1,000,000 |
Call center |
| Pike
(Pikeville) |
CDG
Management |
200 |
1,000,000 |
Call
center |
| Warren (Bowling Green) |
AFNI |
550 |
2,148,961 |
Business solution/call center |
| Webster
(Providence) |
CDG
IV |
200 |
2,000,000 |
Call
center |
| TOTALS |
35 FIRMS |
6,682 |
$90,520,142 |
|
EXPANDING SUPPORT/SERVICE FIRMS
| COUNTY
(CITY) |
COMPANY |
EMPL. |
INVESTMENT
$ |
PRODUCT |
| Barren
(Glasgow) |
R
& S Pharma, Inc. |
25 |
278,943 |
Telecommunications/R&D |
| Boone (Walton) |
Callahan Real Estate |
30 |
1,225,000 |
Travel agency/tour company |
| Boone
(Florence) |
Compass
Engineering Automation Group |
6-12 |
485,000 |
Engineering |
| Boone (Hebron) |
Pomeroy Computer Resources, Inc. |
40 |
665,000 |
Internet/web development |
| Boone
(Walton) |
SSE
Manufacturing, Inc. |
59 |
809,304 |
Refrigerated
warehouse/distribution |
| Daviess (Owensboro) |
Firstar Home Mortgage |
268 |
5,836,150 |
Loan processing center |
| Daviess
(Owensboro) |
Resort
Management, Inc. |
22 |
1,500,000 |
Computer
& reservations center |
| Daviess (Philpot) |
System Specialist |
20 |
1,750,000 |
Computer software |
| Fayette
(Lexington) |
Cypress
Semiconductor |
25 |
1,350,000 |
Development
& support |
| Fayette (Lexington) |
Exstream Software, Inc. |
30-40 |
580,000 |
Software development |
| Floyd
(Prestonsburg) |
Worldwide
Equipment |
15 |
1,600,000 |
Headquarters
office |
| Floyd (Prestonsburg) |
Worldwide Equipment |
15 |
1,250,000 |
Heavy duty truck dealer |
| Greenup
(Russell) |
AEI
Resources, Inc. |
338 |
6,760,000 |
Corporate
headquarters |
| Greenup (Wurtland) |
Combined Terminals |
15 |
3,000,000 |
Commercial marine terminal |
| Hancock
(Hawesville) |
Riverside
Warehouse, Inc. |
28 |
1,900,000 |
Warehouse |
| Hardin (Elizabethtown) |
Fort Knox National Co. |
73-82 |
640,498 |
Call center |
| Hopkins
(Madisonville) |
Electric
Technologies, Inc. |
25 |
34,670 |
Maintenance
and service center |
| Hopkins (Madisonville) |
Tango Motor Transit, Inc. |
50-150 |
300,000 |
Headquarters/dispatching |
| Jefferson
(Louisville) |
ABCPoint.com |
140 |
1,512,000 |
Internet
service center |
| Jefferson (Louisville) |
Advanced Production Systems, Inc. |
34 |
680,000 |
Internet & IT center |
| Jefferson
(Louisville) |
CN
Management |
35 |
700,000 |
Internet
provider service center |
| Jefferson (Louisville) |
eRoute |
116 |
1,303,840 |
Technology benefits support center |
| Jefferson
(Louisville) |
Express
Technologies, Inc. |
57 |
1,140,000 |
Internet
service center |
| Jefferson (Louisville) |
High Speed Access Corp |
35 |
230,125 |
Corporate headquarters |
| Jefferson
(Louisville) |
iGate,
Inc. |
33 |
549,150 |
Headquarters
& warehousing facility |
| Jefferson (Louisville) |
Jillian's Entertainment Corp. |
35 |
230,125 |
Corporate headquarters |
| Jefferson
(Louisville) |
Lightyear
Communications, Inc. |
86 |
1,720,000 |
Telecom
service facility |
| Jefferson (Louisville) |
Papa John's Online |
72 |
1,440,000 |
Internet ordering service center |
| Jefferson
(Louisville) |
Patrion,
Inc. |
290 |
5,800,000 |
Internet
service center |
| Jefferson (Louisville) |
QuestEcon, LLC |
646 |
3,350,069 |
Internet processing
call/distribution center |
| Jefferson
(Louisville) |
Service
Administrators LLC |
50 |
318,000 |
Internet
maintenance plan service center |
| Jefferson (Louisville) |
Steel Technologies |
85 |
1,000,000 |
Corporate Headquarters |
| Jefferson
(Louisville) |
Tech
Republic, Inc. |
72 |
1,632,000 |
Internet
technical information center |
| Jefferson (Louisville) |
TechRepublic |
75 |
30,000,000 |
Web publisher |
| Jefferson
(Louisville) |
The
Stratos Group |
188 |
2,700,500 |
Long-term
care insurance service center |
| Jefferson (Louisville) |
True Quote, LLC |
35 |
700,000 |
Internet brokerage service center |
| Jefferson
(Louisville) |
Underwriters
Safety & Claims, Inc. |
50 |
400,000 |
Claims
management service center |
| Jefferson (Louisville) |
Vobix |
183 |
267,150 |
ISP center/software development |
| Jefferson
(Louisville) |
XSports
Interactive, Inc. |
110 |
1,071,700 |
Internet
service facility |
| Kenton (Florence) |
Emerson Power |
120 |
2,400,000 |
Distribution & transmission |
| Lyon
(Eddyville) |
Agri-Chem,
Inc. |
25 |
492,800 |
Wholesale
fertilizer & chemicals |
| Mason (Maysville) |
Federal Mogul Corp. |
200 |
1,500,000 |
Distribution of engine parts |
| Monroe
(Gamaliel) |
Gamaliel
Shooting Supply, Inc. |
6 |
130,000 |
Mail
order and distribution |
| Taylor (Campbellsville) |
National Data Questing |
20 |
100,000 |
Market research call center |
| TOTALS |
44
Firms |
4,465 |
$100,961,899 |
|
| GRAND TOTALS |
79 Firms |
11,147 |
$191,482,041 |
|
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