Home » Online pet supplies retailer opens $7.2M customer service center in southeast Louisville

Online pet supplies retailer opens $7.2M customer service center in southeast Louisville

LOUISVILLE, Ky. — Louisville Mayor Greg Fischer today announced that Chewy.com, an online pet supplies retailer, is expanding in Louisville with a $7.2 million investment expected to create 300 jobs. The Florida-based company is settling into a more than 88,000-square-foot office space at 3621 Fern Valley Road.

The Chewy.com Pharmacy Customer Service Center will create jobs for pharmacists and pharmacy technicians, earning an average wage of $35 an hour. The new center contributes to the city’s goal of attracting more high-wage jobs in order to boost the standard of living for our residents.

“We are excited to welcome Chewy.com to Louisville,” said Mayor Greg Fischer. “Chewy.com is bringing 300 new high-tech, high-wage jobs to our city, adding to the tremendous economic momentum we are experiencing. Since 2014, the city has welcomed economic development projects totaling more than $14 billion in investments.”

Louisville Forward staff worked with Chewy.com to connect them with business services, guided them through the city’s permitting process, and identified potential incentives. The Kentucky Economic Development Finance Authority last year preliminarily approved $1.25 million in tax incentives for the new customer service center.

“It was a distinct pleasure working with Mayor Fischer and the Louisville Forward team on our project,” said Pete Krillies, vice president of Corporate Real Estate and Facilities. “Their commitment, collaboration, and community-first culture completely aligned with Chewy’s core values, making our partnership a perfect match.”

Chewy.com is an e-commerce business that caters to pet owners and pet lovers. It is a one-stop shop that sells everything from toys and treats to pet medications and supplies.

The company was purchased in 2017 by PetSmart in the largest-ever e-commerce transaction. Chewy.com employs roughly 10,000 people in the United States.