KYhirED, Service One Credit Union unveil new partnership

Front to back: Michelle Dyer, vice president of Human Resources and Organizational Development, Service One Credit Union; Leslie Witty, vice president of Outreach and Communications, South Central Workforce Development Board; Amy Goodson, director of Learning and Development, Service One Credit Union; Rebecca Stone, president and CEO, Service One Credit Union; and Melanie Hatfield, Human Resources generalist, Service One Credit Union.

BOWLING GREEN, Ky. — The South Central Workforce Development Board, on behalf of the KYhirED scholarship program, has announced a new pilot program with Service One Credit Union that allows college students to work this summer for hourly wages, gain invaluable job experience, receive critical training/coaching plus have the opportunity to be awarded an additional $1,500 scholarship toward their Fall 2019 semester.

With their new “SOCU Workforce Connections Program,” Service One interviewed from a pool of prescreened KYhirED students, initially hiring four to serve as “Member Solutions Associates.” The KYhirED students working with Service One Credit Union are Matthew Wininger, Joanna Carey, Kira Harman and Orhan Karamov. This group will be responsible for consistently providing exceptional service to Service One members by telephone and/or through online communication for tasks such as resolving member inquires, providing account information and resolving or referring electronic services issues. Simply put, they will be a “voice” for Service One.

Because of the significance of members’ first impressions and frontline experiences, Service One elected to partner with KYhirED in hopes of finding highly motivated, dependable college students to fill these part-time roles.

Regarding the KYhirED Program, Rebecca Stone, president and CEO of Service One, said, “The availability of an educated and skilled workforce is essential to attracting and retaining business and growing our economy. That is one reason we are so excited to partner with the new KYhirED program. The students we have hired through the program will be a great asset to our organization. We will benefit from their enthusiasm and dedication and they, in turn, will gain valuable business experience while continuing their education. I can think of no investment that would pay a more valuable dividend for the future of our workforce.”

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