LOUISVILLE, Ky. — In partnership with national nonprofit organization the Cities for Financial Empowerment Fund, Louisville Metro Government announced Monday the launch of a free Financial Navigators program to help residents navigate critical financial issues related to the COVID-19 pandemic.
Financial Navigators will be available remotely starting Nov. 23 to provide guidance over the phone to help residents access available programs and services to manage income disruptions and other financial concerns. These experts help residents one-on-one to triage personal financial issues, identify immediate action steps to manage expenses and maximize income, and make referrals to other relevant community resources such as the Eviction Prevention Program, LIHEAP, Healthy at Home, and others. Louisville Metro Government and Bank On Louisville will offer these services in partnership with Louisville Housing and Opportunities Micro-Enterprise Community Development Loan Fund (LHOME).
“Helping residents who are facing financial challenges due to COVID-19 is a critical part of the city’s frontline response and recovery efforts,” said Mayor Greg Fischer.
Residents can access these free, remote services by completing the online form here or calling (502) 657-6624 to sign up. The navigator will then send a short service agreement and call the client to begin their personal session. Organizations across Louisville can also refer clients directly to an expert.
Each session will last approximately 30 minutes. After the session, the Financial Navigator will send a follow-up email outlining next steps and referrals.
“During these uncertain times, it is critical that our residents access vital financial resources,” said Amy Shir, president and CEO of LHOME, a local Community Development Financial Institution (CDFI) and administrator of the Financial Navigator Program.
Louisville was one of more than 30 cities and counties across the nation awarded an $80,000 grant by CFE Fund to launch the Financial Navigators initiative, which also includes technical assistance and training. The Financial Navigators initiative is supported by Bloomberg Philanthropies, the Citi Foundation, JPMorgan Chase & Co., and the Wells Fargo Foundation.