Home » Xerox hiring 75 more employees for kynect call center

Xerox hiring 75 more employees for kynect call center

Hiring continues through Jan. 29

LEXINGTON, Ky. (Jan. 21, 2014) — Xerox is hiring more than 75 new full-time customer care employees to support kynect, the state’s Health Benefit Exchange.

kynectThe kynect contact center, a major component of the Affordable Care Act, received approximately 195,000 calls in December 2013, up from 85,610 in November. The dramatic call volume increase prompted the addition of 77 customer care agents by Xerox.

Xerox customer care agents will offer assistance via phone, chat and email to Kentuckians navigating the online application process for obtaining health insurance through kynect. Agents will also assist citizens without Internet access in completing and filing applications.

Hiring has already begun and continues through Jan. 29. Xerox is seeking candidates with six months of customer center experience or equivalent customer service experience.

Interested applicants may apply the following ways:

  • By phone at: 859-389-4608 — Contact: Jackie Oldham
  • In person at: Xerox, 2432 Fortune Drive, Lexington, Ky.  Walk-in hours are 9 a.m. to 4 p.m. daily.
  • Online at: www.xerox.com/careers. The job number is: 13044705