Phone line still open
LOUISVILLE, Ky. (March 30, 2016) — Mayor Greg Fischer today introduced new and more convenient ways for citizens to report potholes in Louisville. The Twitter hashtag #502pothole, and a form on the city’s website allow citizens to report potholes without waiting on hold on the telephone.
Reporting a pothole via Twitter is as simple as including the hashtag, along with the exact location of the pothole, in a tweet. Fischer demonstrated today by using his mobile phone to post the tweet, #502pothole Second St at Kentucky St. A Public Works crew responded and patched the pothole.
In addition, a simple form located at the top of the city’s www.louisvilleky.gov webpage works in much the same way. Users can just click on the form, fill in the location information and click “Submit.” The city receives information from both the #502pothole hashtag and the website form, and issues requests to Public Works to fill the potholes.
The online pothole reporting tools are the new preferred methods for reporting potholes, Fischer said. Citizens can still call MetroCall 311, but they are likely to face long wait times, due to so many people calling.
The new tools are being added to the 2016 edition of the annual Pothole Blitz aimed at ridding the city’s streets of the many potholes left by the repeated freeze-thaw cycles of winter.
Public Works crews go through the city’s streets in a grid pattern patching potholes until all roads are covered, a process that should continue into late April. Included below is a summary of pothole statistics since 2011