Page 4 - March 2015 Lane Report

TheLane Report March
2015
Kentucky’s Business News Source For 30 Years
Volume 30 Number 3

24 Cover Story
Rising Cyber insecurities

Savvy crooks cast their ‘phishing’ net wider,
and most businesses are still not protected

31 Email Etiquette for generation text

Tips to clear up any cyber-confusion
and produce effective communication

38 Better Outcomes via Partnerships?

In shifting alignment strategy, more hospitals opting
for care affiliation deals rather than full financial merger

42 Banking M&A Activity accelerates

Thin margins and fat compliance costs lessening
numbers of Kentucky’s community banks

48 Handling customer Complaints 30 Lane List
34 Wealth Management Outlook
10 tips to turn an unhappy buyer 36 Banking Outlook
into a statisfied client – for life 47 Economic Development
51 Opinion
Departments 52 Viewpoint
39 Spotlight on the Arts
6 Perspective 40 Exploring Kentucky
8 Fast Lane 42 Passing Lane
16 Interstate Lane 44 Kentucky People
17 Kentucky Intelligencer
18 Corporate Moves
19 On the Boards

20 Lane One-on-One:
David E. Tatman

Executive Director, Kentucky
Automotive Industry Association

On the Cover lanereport.com
Although major business data breaches
are making news regularly, estimates Kentucky Business News Online
are more than two-thirds of businesses Read up-to-the-minute Kentucky business news stories,
lack cyber security measures nationally. current and archived copies of The Lane Report,
Even fewer Kentucky businesses have Market Review, BG – A way of life, Next – Your Future After
taken steps to protect their data and High School in Kentucky, Health Kentucky, Research Kentucky
keep they computer systems they rely special reports, white papers and community profiles.
on operating if they are compromised.
Faster Lane

Email news bulletin
Three or more times a week, the editors of The Lane Report
publish Faster Lane – email bulletins of fast breaking and
important Kentucky business and economic news.
Visit lanereport.com to sign-up for this free, must-have,
at-your-fingertips news service.