FRANKFORT, Ky. — WellCare of Kentucky, a Medicaid and Medicare services provider, announced it is adding 18 full-time jobs at its national call center in Hazard, nearly doubling employment at the facility.
The Eastern Kentucky facility was selected for the expansion over call centers in Nashville, Tennessee, San Antonio, Texas, and Tempe, Arizona. WellCare is adding 16 customer service representatives, a team leader, and a supervisor, with all positions to be hired and trained by September. Including the new positions, WellCare’s call center will infuse over $1.6 million in wages annually into the community.
The project comes as part of WellCare’s larger, nationwide expansion plan to better serve the Medicare market. Company leaders lauded its current staff in Hazard as a significant reason for selecting the location for expansion, citing a high retention rate.
WellCare of Kentucky provides government-sponsored managed care services to families, children, seniors, and individuals with complex needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans across the state. WellCare is a wholly-owned subsidiary of Centene Corp., a leading multinational health care enterprise committed to helping people live healthier lives.
More than 200 healthcare-related technology, service, and manufacturing facilities operate in Kentucky, which employs over 37,000 residents. The industry includes headquarters operations, pharmaceutical makers, medical equipment design and production, medical device manufacturers, and health care product distributors.
WellCare’s investment and planned job creation further recent economic momentum in the commonwealth, as the state builds back stronger following the effects of the pandemic.
For more information on WellCare of Kentucky, visit WellCare.com/Kentucky.
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