J.D. Power ranks KU first in Midwest customer satisfaction

Utility rated highest among its midsize peers

LEXINGTON, Ky. — Kentucky Utilities Co. recently ranked first in electric business customer satisfaction among its peers in the Midwest mid-size region. The honor was awarded by global data and analytics company J.D. Power following the company’s recently released 2019 Electric Utility Business Customer Satisfaction Study.

Now in its 21st year, the study measures business customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.

Satisfaction is calculated on a 1,000-point scale.

“We take great pride in this achievement for continuing to go above and beyond for our customers every day,” said Beth McFarland, LG&E and KU Energy vice president–customer services. “Keeping the customer experience paramount in all that we do reaps many rewards, but to receive awards based on direct customer feedback is an added bonus and true evidence of the hard work being done by our employees.”

For detailed information about the study results, visit the J.D. Power website.

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