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About the coronavirus and your drinking water

Kentucky American Water places moratorium on shutoffs

LEXINGTON, Ky. — At Kentucky American Water, the health and safety of our customers, communities and employees is our top priority. We provide an essential service that is critically important and much like many other companies in the U.S. and around the globe, Kentucky American Water has established coronavirus preparedness plans.

To minimize the risk of exposure to the coronavirus (COVID-19), we have initiated our business continuity plans to help provide additional stability to our operations that include water and wastewater services to our customers’ homes and businesses.

Kentucky American Water continues to monitor situational updates provided by the Center for Disease Control, World Health Organization and Johns Hopkins University as well as other state and federal organizations. We are continuously evaluating the situation and latest developments to determine how we can adopt and amend measures, as necessary, to support our customers and communities we serve and our employees.

It is important for you to know that Kentucky American Water’s drinking water treatment barriers provide protection that includes filtration and disinfection of our surface water supplies (lakes, reservoirs, or rivers). These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements.

For additional information about the coronavirus and drinking water and wastewater please visit:

• Environmental Protection Agency – Americans can continue to use and drink water from their tap as usual
• World Health Organization – Water treatment practices effective against COVID-19, WHO says

In an effort to keep our customers safe during the coronavirus pandemic, Kentucky American Water will be placing a moratorium and discontinuing service shut offs at this time. We will continue to evaluate this moratorium as more information becomes available. Additionally, Kentucky American Water will begin the restoration of service to previously shut-off customers. The restoration may take some time, but we will work as quickly and safely as possible. If your service has been turned off prior to March 12, 2020, we will restart your service.

Kentucky American Water has been focused on two high priorities as the spread of the coronavirus has evolved — the health and safety of our employees and the health and safety of our customers. As such, Kentucky American Water will also be suspending all non-essential field appointments and will limit the amount and nature of contact with customers during all emergency field appointments.

For additional information about the coronavirus, please visit:

• Center for Disease Control and Prevention
• World Health Organization

As always, thank you for your trust in Kentucky American Water as we continue to provide you with safe, clean, reliable water and wastewater services.