UofL Health expedites telehealth expansion to assist in COVID-19 response

UofL Health, telehealth

LOUISVILLE, Ky. — UofL Health is launching an immediate expansion of its telehealth program to improve patient access with more than 600 providers while maintaining social distancing during the ongoing COVID-19 pandemic.

On Wednesday, Kentucky Governor Andy Beshear emphasized the importance of using this technology, especially in our current environment.

“This is something that had been on track for a launch later this year,” said Wade Mitzel, chief operating officer, UofL Physicians. “But given the current need to reduce contact and increase precaution, we fast tracked the launch in order to give our patients peace of mind, with a convenient and safe way to access their provider.”

UofL Health – Telehealth will be available to established and qualifying new patients by calling the primary care access line at 502-588-4343. A scheduling specialist will help determine whether a telehealth or in-person visit would best serve the need.

A telehealth appointment is like an in-person appointment with a provider. During the visit you’ll talk about your current health concerns and learn what to do.

  • Your visit can take place from a location that is the most convenient for you.
  • Your provider will use a video-based application to talk with you by phone, tablet or computer.
  • Our telemedicine platform is secure and HIPAA compliant.
  • Your photo and voice will not be recorded or stored.
  • Your privacy and rights will be respected and ensured.

If a telehealth appointment is appropriate, the scheduler will provide further instructions on downloading the application, verify an email address and confirm that you have a webcam or built-in camera for your desktop, laptop, phone, tablet or other compatible device. When it is time for your appointment to begin, you’ll click on a link to be connected with a provider.

Through UofL Health – Telehealth our providers can provide an initial assessment of symptoms related to COVID-19, plus treat common conditions like colds and flu, sore throats, rashes, allergies, bladder infections and more. Providers may prescribe medications, if appropriate, recommend an over-the-counter medication or provide home care options. If needed, the provider may refer patients to an appropriate UofL Physicians – Primary Care office location, specialist or to an emergency department.