Baptist Health to hire 250 for call centers

LOUISVILLE, Ky. – Baptist Health is hiring 250 patient access coordinators for its call centers in Lexington and Louisville, Ky.

The Lexington-based coordinators will work at the Patient Connection Hub at 2525 Harrodsburg Rd., fielding calls from patients to their Baptist Health Medical Group providers across Kentucky and Southern Indiana to schedule appointments, complete referrals, retrieve medical records, and provide other services. The Louisville Patient Connection Hub is in Commerce Crossing near Hillview.

The hub is a one-stop experience designed to streamline patient and provider communication. In this health care call center, agents are trained to connect new and established Baptist Health patients to their physicians and improving the patient’s ability for our patients to efficiently access the care they need.

“Baptist Health is known for its compassionate care, and we are seeking people with that caring and helpful spirit for these teams,” said Anne Williams, Patient Connection Hub executive director. “This will be a fast-paced environment and successful candidates must communicate effectively, remain composed in times of stress, and consider all patient and provider information as highly confidential.”

Sought are those with strong computer skills – particularly with scheduling and healthcare software – plus good research and problem-solving skills. Medical office experience is desired, but not required, as paid training is provided.

Click here for more information.