Louisville chain gets award for 13th time in 15 years
LOUISVILLE, Ky. (June 19, 2014) — Papa John’s is tops in customer satisfaction among limited-service restaurants, according to the 2014 American Customer Satisfaction Index. Papa John’s achieved the highest rating for an unprecedented 13th time in the past 15 years.
“For more than 30 years, ‘Better Ingredients. Better Pizza.’ has been the foundation of everything we strive for as a company,” said John Schnatter, Papa John’s founder, chairman, CEO and president. “It’s that long-term commitment to quality and providing our loyal customers with excellent service and superior quality pizza that has driven our success. We will continue applying these core principles throughout every facet of our business.”
In addition to the top overall ACSI rating, Papa John’s earned the highest score regarding overall quality, product quality, service quality and customer expectations in the individual ACSI ratings. Those winning attributes can be found in every pizza that Papa John’s makes, from its fresh, never-frozen hand-tossed original dough, to its fresh-packed sauce where the tomatoes go from the vine to the can in approximately six hours, to its use of only 100 percent real meats that are free of textured vegetable protein and fillers.
The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The ACSI uses data from interviews with roughly 70,000 customers annually as inputs to an econometric model for measuring customer satisfaction with more than 225 companies in 43 industries and 10 economic sectors, as well as over 100 services, programs, and websites of federal government agencies.