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Teleperformance opens new Louisville facility

Will create up to 750 new jobs

LOUISVILLE, Ky. (Jan. 14, 2015) — Gov. Steve Beshear and Louisville Mayor Greg Fischer today joined company officials and local leaders to celebrate the opening of Teleperformance’s facility in eastern Jefferson County.

teleperformanceTeleperformance, a worldwide leader in multichannel customer experience management, is expected to create up to 750 new jobs and invest $13.2 million into the project. The company will provide support to members of the military.

Teleperformance cut the ribbon on its 50,000-s.f. facility off Ormsby Station Road. The location will serve a Fortune 500 company that provides customer services for banking, insurance, investment and retirement planning to current and former members of the U.S. military and their families. Teleperformance also plans to include additional business lines in the future.

Teleperformance began operations in the U.S. in 1993 and employs nearly 25,000 people across the country. Teleperformance globally employs 175,000 people in 270 contact centers in 62 countries.

To encourage the investment and job growth in Louisville, the Kentucky Economic Development Finance Authority preliminarily approved the company for tax incentives of up to $3.8 million through the Kentucky Business Investment program. The performance-based incentive allows a company to keep a portion of its investment over the term of the agreement through corporate income tax credits and wage assessments by meeting job and investment targets.