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Kentucky Department of Revenue increases call center hours to assist taxpayers

Processing of error free e-filed returns now estimated at 14 days

FRANKFORT, Ky. (March 1, 2016) — The Kentucky Department of Revenue, which is currently caught up processing the backlog of tax refund requests, has implemented longer call center hours to assist taxpayers.

The slowdown was attributed to increased identity theft and fraudulent claims, which caused the department to put in additional security features in light of recent high profile data breaches.

To date, the department has received nearly 800,000 returns of which almost 700,000 have been processed, including more than 580,000 refunds totaling $197 million. The overall volume of tax returns received is slightly ahead of this time last year.

“The department is processing refunds as expeditiously as possible given the strong internal controls and fraud detection processes we have implemented,” said Dan Bork, commissioner of the Department of Revenue.  “I just want to reiterate that we are focused on processing returns as quickly as possible while having measures in place to protect taxpayers from identity theft and the Commonwealth from tax fraud.”

The department anticipates that taxpayers will receive refunds from electronically filed, error free returns within 14 days. Taxpayers whose returns are filed with errors or abnormalities will take longer to receive their refunds as do paper filed returns.

Taxpayers can call 502-564-4581 between the hours of 8 a.m. to 6:30 p.m. eastern time Monday through Friday for help with their individual income tax return. Call center hours will return to normal on April 19.