Includes updated technology
LEXINGTON, Ky. (Oct. 13, 2016) — Lexington held a ribbon cutting ceremony today for its new $15 million Public Safety Operations Center on Cisco Road.
LexCall receives 800-1,000 calls per day; E-911 receives about 1,700 calls per day. The new facility is equipped to handle the call load, assess all needs and get help where it is needed in a timely and efficient manner, said Public Safety Commissioner Ronnie Bastin said.
In designing the facility, the city worked closely with state and federal officials and the Chemical Stockpile Emergency Preparedness Program. The program and other state and federal agencies provided approximately $5.5 million to help equip the facility.
Major improvements at the Public Safety Operations Center include:
- A modern digital radio system linking E911, Police, Fire, Emergency Management, Corrections, Airport Safety, Fayette County Schools and other government divisions and agencies.
- State-of-the-art E-911 telephone technology
- Improved communication among LexCall 3-1-1 (the city’s non-emergency call center), E-911 and Emergency Management offices. Better internal communication leads to better communication with the public and better service.
- A public safety hub during a disaster with the technology, space and resources to allow for faster, better, more accurate and more appropriate emergency response to citizens.
This is the first time LexCall, E-911 and the Division of Emergency Management have been housed in the same building.