New technology provides greater convenience to customers
LOUISVILLE, Ky. (Dec. 12, 2016) — Commonwealth Bank & Trust Co. announced today the introduction of new Interactive Teller Machines that allow customers to do business by means of video conference with Personal Tellers who are operating from a remote site.
“It’s all about convenience, but with a personal touch for our growing client base,” said John Key, President of Commonwealth Bank & Trust. “We can handle 95 percent of the same transactions through our ITMs, and the technology essentially allows us to offer around 29 more hours of personal service per week.”
Customers can deposit checks or cash, transfer funds between accounts, make loan payments, and cash checks exactly to the penny. Transactions handled by Personal Tellers are processed the same day, even after regular banking hours. If a credit or debit card is lost or stolen, the Personal Teller can verify a customer’s identity and help complete transactions by scanning their driver’s license at the ITM.
The new ITMs are available from 7 a.m. to 8 p.m., Monday through Friday, and 9 a.m. to 4 p.m., Saturday. They can be accessed through drive-thru or walk-up (Norton Commons Branch only).
Personal Tellers are staffed in the ITM Customer Support Center at Commonwealth Bank’s operations building in Louisville. They will service the ITMs at the Middletown, St. Matthews, Norton Commons, Shelbyville West and Shelbyville East branches.
“Possibilities exist for further non-traditional service deliveries, such as placing ITMs in other branches,” said Chief Financial Officer, Mike Dugle. “College campuses, popular small businesses and shopping areas would be the next, natural step to provide even more convenience for our clients.”
ITMs can also be used as ATMs 24 hours a day, 7 days a week.