System will temporarily be down
LEXINGTON, Ky. (May 8, 2017) — Lexington’s Division of Revenue will be taking over the LEXserv billing system from Greater Cincinnati Water Works on May 15.
Some of the benefits include:
- City will save taxpayer dollars by moving system in-house
- Customer service will be handled by LFUCG staff in Lexington, creating jobs
- Payments will be mailed to a Lexington address for processing
- New web portal for customers to make payments, review billing
As a result of the transition, the system will temporarily need to shut down for necessary upgrades from 5 p.m. on May 10 until 8 a.m. on May 15.
The LEXserv office, located at 218 E. Main St., will be unable to accept in-person payments May 12.
The city’s Revenue Payment Center will be open during normal business hours to process any payments not related to LEXserv.
Customers with LEXserv billing due dates that fall during the system upgrade period, will not be penalized for late payments.
The customer service phone line, 1 (888) 987-8111, will still be open for customers who have questions regarding billing or services.