16th time in 18 years
LOUISVILLE, Ky. (June 20, 2017) — Papa John’s was ranked the No. 1 pizza chain in the 2017 American Customer Satisfaction Index (ACSI) released today. Papa John’s ranked first among QSR-pizza brands in customer satisfaction and product quality, while also ranking tied for second overall among limited service restaurants.
This is the 16 time in the past 18 years the Louisville-based pizza chain led the pizza industry in overall customer satisfaction.
Papa John’s earned the highest marks in customer satisfaction and product quality among quick-service pizza restaurants in the individual ACSI ratings. These measures were the result of survey data from roughly 180,000 customers over the past 12 months.
Last month Papa John’s was selected as Pizza Chain Brand of the Year in the 2017 Harris Poll EquiTrend Rankings and recently announced that 60 percent of Papa John’s domestic sales originate from digital channels.