ASHLAND, Ky. (March 21, 2018) – Cindy Wiseman was named Kentucky Power’s new managing director external affairs and customer service on Wednesday. Wiseman, an external affairs manager for Kentucky Power’s sister company Appalachian Power, has been with American Electric Power since 2008.
In her new role, Wiseman will have responsibility for corporate communications, customer services, community outreach, government affairs and economic development covering Kentucky Power’s 20-county service territory in eastern Kentucky. She will report to Kentucky Power President and Chief Operating Officer Matt Satterwhite.
“Cindy’s extensive experience in government, communications and customer service will be an asset to Kentucky Power and our customers,” Satterwhite said. “I welcome Cindy and look forward to working with her as she applies her knowledge and experience in eastern Kentucky.”
Wiseman holds a bachelor’s in journalism from Marshall University in Huntington, W.Va., and has 25 years of experience in public relations and community relations. She also is a graduate of Leadership West Virginia.
“What excites me about joining Kentucky Power is being part of a team that is embracing change and working to better the communities we serve,” Wiseman said. “Kentucky Power is making a positive difference with its recent successes in economic development and its community outreach. I look forward to joining them and continuing the progress.”
At Appalachian Power, Wiseman worked as a registered lobbyist with the West Virginia Legislature and served as a liaison for local, state and federal officials as well as community representatives. She worked with many agencies in a six-county area in southern West Virginia and participated on a number of nonprofit boards, including the Logan County Chamber of Commerce, Putnam County Chamber of Commerce and the American Red Cross.
“I have loved working at Appalachian Power in both corporate communications and external affairs,” Wiseman said. “I am thankful for the many friends, colleagues and co-workers who have supported me over the years. I will miss them and my involvement in the communities we serve here but am ready for this opportunity in Kentucky.”
This organizational change elevates the status of the customer service and external affairs departments to rest under a single person as managing director. The move is part of an effort by Kentucky Power to invest more in its customer service operations and support the natural tie to external affairs and communications, Satterwhite said.
“I am excited by the moves we are making to revamp our approach to customer service and ensure all our actions across all departments are focused on customer service,” Satterwhite said.
As part of the changes, Barry Nolen will move from the energy efficiency/Demand Side Management group into a customer service representative role. In addition, Stevi Cobern will move from Forestry to a new customer service position. As customer service coordinator associate, Cobern will work as a liaison between customer service, regulatory and the Customer Solutions Center. She will be the primary contact with the Kentucky Public Service Commission on customer complaints and will work on other customer service issues and special projects.
Jacob Colley also will be relocating to Ashland to lead the external affairs team. That team will include Colley, as well as Amy Elliott, who is moving from the regulatory department, and an additional external affairs manager to be determined soon. This department as well as corporate communications and customer service will all report to Wiseman as managing director.
“The plan is to consider more changes, if necessary, once we get Cindy onboard and her vision and ideas can be mixed with the current strategic plan to elevate our operations to new heights,” Satterwhite said. “We are about innovation and leadership in Kentucky and we are excited to add Cindy’s point of view to our leadership team to test our views and ultimately improve the company.”