Customer experience has always been a major factor in consumer decisions between different brands or service providers. Now, with social media and aggregators such as Yelp, customer experiences — good or bad — can reverberate far beyond the customers themselves and can turn tens of even hundreds of other customers away. A recent study looked at how people share a very good or very bad customer experience.
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Study looks at how people share a very good or very bad customer experience
CUSTOMER FEEDBACKOctober 10, 2018
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