ERLANGER, Ky. — This week, Cincinnati/Northern Kentucky International Airport (CVG) is launching SkySquad – a reservation-based curated service to improve the airport experience for anyone who needs an extra hand from the curb to gate and back again.
Families and caregivers with young children, seniors and individuals in need of language services can book a personal airport assistant to help navigate the airport, carry bags, car seats, strollers and more.
Upon booking at www.theskysquad.com, a SkySquad assistant meets the traveler at their car (for departing passengers) or plane (for arriving passengers). The assistant then provides an extra hand with navigating the check-in process, assisting through security screening and getting settled at the gate. Services are also offered for return flights to navigate getting off the plane, obtaining luggage at baggage claim and securing ground transportation.
SkySquad’s multi-lingual assistants are background checked and security screened by the TSA and FBI and issued badges by the airport. Their training includes customer delivery standards to anticipate needs and assist and expedite through airport processes. While waiting at the gate, SkySquad assistants can help watch the luggage while customers use the restroom, purchase food, and/or shop. SkySquad assistants stay with their customers through the boarding process even assisting to the plane door.
“SkySquad’s mission is to make travel throughout the airport less stressful and more enjoyable,” said Julie Melnick, chief executive officer, SkySquad. “Our service can ease anxiety for parents, caregivers, and loved ones who need assurance that the travel experience is hassle free and easy.”
How does it work?
Simply go to www.theskysquad.com, and click on the booking form in the top right corner. You’ll then be matched with a SkySquad assistant who will greet you at your meeting point. At this time, bookings must be made 24 hours in advance.
How much does it cost?
SkySquad has rates as low as $49. Family packages for departures start at $99 and will get you from curbside to the plane door.
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