Cincinnati-based Macy’s, Inc. has announced plans to build a major fulfillment center near Martinsburg, W. Va., to support the continued growth of its online business.
Construction on the 1.3 million-s.f. facility is expected to begin in spring 2011, with operations beginning in April 2012 and order shipments beginning in summer 2012. When fully operational, the Martinsburg fulfillment center is expected to employ approximately 1,200 full- and part-time employees year-round. In addition, another 700 temporary seasonal workers are expected to be hired each year to handle the higher level of online orders that come during the holiday shopping season.
“Our Internet sales continue to grow rapidly as part of the omnichannel strategy at Macy’s and Bloomingdale’s – allowing customers to shop seamlessly in stores, online and via mobile devices in a manner that meets their needs and preferences,” said Macy’s President and CEO Terry J. Lundgren. “In the first 10 months of fiscal 2010, our online sales were up by about 29 percent compared with the same period last year. This is on top of growth of about 20 percent in 2009. The new Martinsburg fulfillment center will represent a significant expansion of our online capacity, and will be used in particular to prepare and ship orders to macys.com customers in Northeast and Middle Atlantic states.”
Online orders from macys.com currently are handled primarily by Macy’s, Inc. fulfillment centers located in Portland, Tenn., and Goodyear, Ariz. Bloomingdales.com orders are handled primarily from a fulfillment center in Cheshire, Conn. As previously announced, the Portland facility, with 600,000 s.f. of space, now is being expanded by 374,000 s.f. in a project expected to be completed in fall 2011. As part of the omnichannel strategy, the company also is investing in website enhancements, systems infrastructure and customer service to improve the shopping experience.