FRANKFORT, Ky. – Digital customer service company Helpware will add 300 jobs across an existing location in Montgomery County and a new office in Mercer County, with $500,000 in total investment in Kentucky.
Helpware serves high-growth fintech, health tech, e-commerce, technology and other market-disrupting companies to complete complex tasks and grow their brands.
With the investment, Helpware leaders will create 150 jobs at the company’s new Harrodsburg office, as well as 150 positions in Mt. Sterling, where it opened in 2020 and currently employs 25 people. The new jobs include onsite roles as well as remote positions and pay an average hourly wage of $23.30 before benefits. The increased staff will boost the company’s digital customer service, back-office support, start-up acceleration, content control and AI operations, among other services. Company leaders expect to begin filling the new positions before the end of 2021.
Company leadership anticipate Helpware’s presence in Kentucky will grow in the years ahead, noting the many advantages of locating in the commonwealth and their focus on an employee-first culture. The company aims to continue its growth trajectory in the region and introduce more jobs in the future.
“I am beyond proud to be working and growing in the commonwealth. Our company is focused on leading the evolution of consumer expectations changing the services market as we know it,” said Robert Nash, Helpware’s CEO. “Helpware is on the cutting-edge. We put our people first and set the standard for amazing customer experiences. Our drive is to create the absolute best environment for our people and enable them for success. They are the foundation of our accountable and empowered service offerings.”
Founded in 2015, Helpware is a digitally enabled people-as-a-service outsourcer that supports a range of industries, including health tech, gaming, fintech, e-commerce, software, technology and others. The company also provided services to government and charitable organizations to assist with COVID-related programs during the pandemic. Helpware operates U.S. offices in California, Colorado and Virginia, and maintains a global presence with locations in Germany, Mexico, the Philippines and Ukraine.
“In this ever-changing economy, it is so important that we have good and flexible job opportunities for our workforce,” said Mt. Sterling Mayor Al Botts. “We welcome and appreciate the investment Helpware is making in our community. We are very excited to see Helpware continue to grow here, and thankful for the great employment opportunities for our citizens.”
Mike Willand, executive director of the Harrodsburg/Mercer County Industrial Development Authority, said the company will be a great fit for the area.
“We know Helpware will fit in well with our other international industries such as Corning, Essity, Hitachi-Astemo and Toyota Boshoku, by offering high-quality services in demand now more than ever,” Willand said. “This is a real win for Harrodsburg and other rural counties in Kentucky as larger companies are increasingly looking for authentic communities with quality of life, friendly people and growth opportunities to be a part of.”
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