TeleTech to make $12 million investment
FRANKFORT, Ky. (May 24, 2012) — TeleTech Services Corporation, a subsidiary of TeleTech Holdings Inc., a global provider of technology-enabled customer experience solutions, will invest more than $12 million to open a state-of-the-art customer experience delivery center in Hopkinsville.
The new operation will create 500 to 700 jobs over the next few years.
Founded in Denver in 1982, TeleTech now has more than 41,000 employees and operates more than 60 customer experience delivery centers worldwide. The 45,000-square-foot facility in Hopkinsville will be located at 4000 Fort Campbell Blvd., with operations set to begin in the fall of 2012.
“For 30 years, TeleTech has been in the value creation business and the way we create value for our clients is through the design and delivery of exceptional customer experiences across all interaction channels,” said Ken Tuchman, founder, chairman and chief executive officer of TeleTech. “We are thrilled to have found great talent in Hopkinsville and we look forward to becoming an integral part of the community.”
The Kentucky Economic Development Finance Authority (KEDFA) preliminarily approved the company for tax incentives up to $6 million through the Kentucky Business Investment program. The performance-based incentive allows a company to keep a portion of its investment over the term of the agreement through corporate income tax credits and wage assessments by meeting job and investment targets.
“TeleTech had been considering Hopkinsville and Christian County as a possible location for several years,” said Hopkinsville Mayor Dan Kemp. “The company explored several states and numerous communities before selecting Christian County. We are proud that the quality of our labor force was the deciding factor.”
For more information on TeleTech, visit www.teletech.com.
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