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State enhances unemployment insurance support for customers over the phone and internet

FRANKFORT, Ky. (Sept. 12, 2017) The Office of Employment and Training (OET), an agency of the Kentucky Education and Workforce Development Cabinet, recently announced enhancements to the online and phone resources available to Kentuckians applying for and receiving unemployment benefits.

The enhanced Unemployment Insurance Help Line now provides additional experts in unemployment insurance to assist those seeking benefits when they call 502-564-2900. Upgrades have also been made to OET’s website, kcc.ky.gov. Claimants can now upload required forms online when applying for benefits. 

“The increased capacity on the help line will enable those who have been displaced from their job to spend more time focusing on re-employment,” said John Pallasch, Executive Director for the Office of Employment and Training. “After filing their claim over the phone or online, citizens can access the Kentucky Career Center’s services online or in person to find job postings, create resumes, and find training and education opportunities.”

Staff members at the Kentucky Career Center offices will now focus their efforts on re-employment services. However, if a person seeking benefits does not have access to a telephone or the internet they may use the phones and computer terminals at the KCC offices. 

Kentuckians, both employed and unemployed, may use the Career Center’s re-employment services for resume creation, job searches, education and training opportunities and more. Visit kcc.ky.gov for more information and to find the nearest KCC location. You can download a brochure featuring information about the system enhancements on KCC’s website.

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