Home » Kentucky offers in-person unemployment assistance in Louisville 

Kentucky offers in-person unemployment assistance in Louisville 

FRANKFORT, Ky.  — Kentuckians can make appointments for in-person unemployment insurance (UI) services that will be offered next week in Louisville to assist citizens while ensuring the safety of those needing assistance and limiting the spread of COVID-19.

Kentuckians can schedule appointments for Aug. 3-Aug. 7 in Louisville during the hours of 9 a.m. to 6 p.m. local time Monday through Thursday and from 9 a.m. to 1 p.m. local time on Friday. Kentuckians must have an appointment to be seen. It is not necessary to arrive before the scheduled appointment time. The Louisville in-person event will be at the following location:

UAW Local 862 Union Hall
3000 Fern Valley Road
Louisville, Ky. 40213

Entrance to the UAW Local 862 Union Hall will be from Fern Valley Road. Parking will be available in lots on the side of the building and claimants will enter the building from the side entrance. Signage will be posted.

Claimants must bring two forms of identification, like their driver’s license or other photo ID and social security card, for identity verification.

Appointments can be made at kcc.ky.gov and going to the “In-Person UI Services” View Services button.

Kentuckians who need additional assistance with their unemployment insurance claims can also visit kcc.ky.gov and use the Chat Now button or call (502) 564-2900.

Last week, Gov. Andy Beshear announced that he is extending Ernst & Young’s contract to help process unemployment claims after the firm met and exceeded expectations in July. He emphasized that the partnership with Ernst & Young has helped state government employees assist more Kentuckians in-person and has led to much faster resolution of claims.

Beshear said, “This new contract is going to continue to help us catch up, not just on initial claims where we are doing much better, but on those issues that arise with the second and third payments where people may have made an error in requesting those. There is a significant amount of those out there and we think we can move through them very quickly.”

The commonwealth has processed more than 90% of claims, paying out more than $3.39 billion since March, but no one in state government will be satisfied until all Kentuckians have received the unemployment benefits for which they qualify.