Home » Allconnect to Invest $7M, Hire 220 for Customer Care Facility

Allconnect to Invest $7M, Hire 220 for Customer Care Facility

By wmadministrator

Allconnect Inc. is investing nearly $7 million to establish a 32,000-s.f. customer care and sales center in Lexington’s Coldstream Research Campus.

The new operation, which will bring up to 220 new jobs to the area, will allow consumers to order or transfer home services such as satellite and cable TV, Internet, phone and home security services. Atlanta-based Allconnect has relationships with a variety of service providers across the country, including AT&T, Comcast, DIRECTV, DISH Network, Time Warner Cable and Verizon.

Founded in 1998, Allconnect has experienced rapid growth in recent years. The company’s 2010 revenues increased 40 percent over the previous year; coupled with its 2009 results, Allconnect has essentially doubled its revenue in the past two years.

Last year represented the third consecutive year in which the company was named to Inc. magazine’s annual ranking of the fastest-growing private companies in the country.

“After 12 years of partnering with energy companies and service providers from throughout the U.S., we have amassed deep domain expertise and trusting relationships,” said Allconnect CEO Mark Miller. “We’ve always said our product is the customer experience. Even during the depths of the economic downturn we continued to invest in technology, training and quality assurance to the benefit of our customers, our business partners and our bottom line.”

Miller said the new Lexington facility “provides the technology foundation and first-rate workforce required to support our growing customer base with the best consultation and service as they compare and select home services. The opportunities for growth and the pool of talent in Lexington are an ideal fit as we continue our rapid expansion.”

The company currently operates customer care centers in Atlanta and St. George, Utah and employs more than 500 associates. The Lexington facility is expected to be operational this summer.