Pikeville Medical Center receives top patient satisfaction ranking

Ranked by Center for Medicare & Medicaid Services

PIKEVILLE, Ky. (May 12, 2015) — Pikeville Medical Center (PMC) is among the top five percent of hospitals in America to achieve the highest rating possible—five-stars—for patient satisfaction in a new system recently introduced by the Center for Medicare & Medicaid Services (CMS).

pikeApproximately 4,600 hospitals were listed on CMS’s public information website, Hospital Compare, which is designed to make it easy for consumers to evaluate the quality of health care providers. According to the website, 1,102 hospitals did not receive a star rating, 101 hospitals received one star; 582 received two stars; 1,414 received three stars; 1,205 received four stars; and only 251 received five stars.

“We’re honored to be one of only 251 hospitals in the nation to receive the highest patient satisfaction score possible on CMS’s new star rating system,” chief operating officer Juanita Deskins said. “Our nurses, physicians and staff strive daily to deliver quality care to our patients. This score reflects their commitment to achieving excellence.”

CMS reports that the star rating system is part of a larger effort to build a health care system that delivers better care, spends health care dollars more wisely and results in healthier people.

Ratings are based on data from the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS), which measures patients’ perspectives on topics like:

  • How well nurses and doctors communicated with patients
  • How responsive hospital staff were to patient needs
  • How clean and quiet hospital environment was
  • How well patients were prepared for post-hospital settings