E-ZPass transponders to be shipped this week
LOUISVILLE, Ky. (Dec. 19, 2016) — This is the final week to set up a RiverLink account to ensure there is time be assigned a transponder for tolling on the Louisville – Southern Indiana Ohio River Bridges Project before tolling begins on Dec. 30.
While drivers who set up their accounts this week may not receive their transponders before the start of tolling, their license plates will be scanned and the transponder rate applied until transponders are delivered. The transponder rate can only be applied if there is time to process the account, and assign a transponder to the license plate. Drivers must receive and properly mount their transponders before each month’s crossings count toward the frequent-user discount.
Because of extremely high demand, accounts set up after this week may not have transponders assigned before tolling begins. RiverLink customer service centers and the RiverLink call center will not be open Saturday through Monday because of the holidays.
Customer service centers and the RiverLink call center will be open, as normal, on Dec. 31 (8 a.m. to 2 p.m.) and Jan. 2 (7 a.m. to 7 p.m.).
Individuals can open personal accounts online at www.RiverLink.com, 24 hours a day/7 days a week with no wait. Customers opening accounts online or by phone will have their transponders mailed to them.
RiverLink E-ZPass transponders will ship at the end of this week, when they’re fully operational in all 16 E-ZPass states. Transponders will arrive in a manila envelope and will include mounting instructions.
Drivers should keep the small Mylar envelope that holds their E-ZPass transponder. Drivers can place E-ZPass transponders not being used in the Mylar envelope in the glove compartment and it will not be read by roadway sensors.
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