WASHINGTON, D.C. — The National Restaurant Association offered up seven public policy tenets in collaboration with delivery aggregators that are being billed as a “framework” for the delivery industry.
Delivery services, such as Grubhub and Doordash have faced challenges from several states and cities that have instituted caps on the fees that can be charged to restaurants. In most cases, those commissions charged by the company have been reduced to 15 percent from a 30 percent threshold.
Restaurants “deserve transparency” on fees (including commissions, delivery fees, and promotional fees) charged by third-party delivery companies; third-party delivery contracts “need contractual transparency and issues” surrounding fees, costs, terms, policies, and marketing practices; and sales tax collection responsibility must be “clear in terms of which party is collecting and remitting the specific sales tax to the appropriate authority.”
The principles debut at a time when, according to the Association, 70 percent of adults surveyed said they had ordered delivery from a restaurant. According to those queries, data also show that 40 percent of adults had used a third-party delivery company when they ordered.