Telecom, media management center to invest $1.2 million
FRANKFORT, Ky. (May 7, 2014) – Firstsource Group USA will open a new call center in Louisville. The project, which will provide management solutions to telecommunications and media companies, will result in more than 300 full-time jobs and a $1.2 million investment.
“Firstsource is a global leader in the industry of customer experience, and we’re happy to see this type of growth and investment in the commonwealth,” said Gov. Beshear. “Hundreds of jobs mean hundreds of incomes for Kentucky families. This is outstanding news for Louisville, and the region will reap the benefits for years to come.”
Firstsource will operate inside a 44,000-s.f. facility on Commerce Crossing Drive in southern Jefferson County. The center will enhance and strengthen the company’s nationwide customer management services. Hiring will begin in the next few months.
“The opening of the new center strengthens our foothold in the state,” said Rajesh Subramaniam, managing director and CEO of Firstsource. “With operations in Louisville for more than seven years, we have a strong presence in the market and feel confident that we will attract top-notch talent to service our telecom and media clients.”
The company has two existing operations in Louisville. The current centers, on Commerce Crossing and Lyndon Farm Court, work with health care companies in payment collecting and data processing, and employ more than 200 people.
Firstsource has a significant presence in North America with more than a dozen sites and 3,500 employees. The company caters to clients in the health care, telecom and media, banking, financial and insurance industries by offering services in the customer management, collections, data and transaction processing.
The Kentucky Economic Development Finance Authority preliminarily approved the company for tax incentives up to $1.2 million through the Kentucky Business Investment program. The performance-based incentive allows a company to keep a portion of its investment over the term of the agreement through corporate income tax credits and wage assessments by meeting job and investment targets.