Reminders can be sent by email, text or voice call
LOUISVILLE, Ky. (July 23, 2015) — Louisville Gas and Electric Company and Kentucky Utilities Company (LG&E and KU) are offering a new tool that sends customers billing notifications about their monthly bill by email, text or voice call.
Customers also have the option to choose when they’d like to be notified — by indicating whether they prefer to be reminded when a new bill is available to view; five days before a bill’s due date; or one day past a bill’s due date.
“Billing notifications are another way we’re making it easier for customers to do business with us,” said John P. Malloy, LG&E and KU vice president of Customer Services. “Keeping track of monthly utility bills—whether it’s for your family, a relative or a business—is now a more custom experience for customers that gives them greater control over how they want to hear from our company.”
The new billing notifications feature is part of LG&E and KU’s ongoing technology enhancement offerings designed to provide information, offer greater communications choices to customers and to make it easier for customers to manage their accounts.
How to sign up:
- LG&E or KU customers interested in receiving billing notifications should first visit my.lge-ku.com to log-in or register their account.
- Once logged in, click on “My Profile” located at the top right corner of the screen.
- Under “My Notifications,” select “Notification settings.”
- Select preferred billing notification channels.
- Use the drop down menu to choose when to receive billing notifications.
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